Terms and Conditions

Effective date: 1st day of May 2021


These terms and conditions (the "Terms and Conditions") govern the use of wahni.com (the "Site"). This Site is owned and operated by Wahni Green Technologies Pvt Ltd, a private limited company (CIN: U74999KL2016PTC046222) incorporated under the Companies Act 2013 with registered offices at X/194-B - Vikas Trust Rural Industrial Park, Snehatheeram, Ravi Nagar Road, Thalikulam P.O, Thrissur, Kerala - 680569, India.


This Site is:

  1. a business portal providing general information about our organisation and activities;

  2. an e-commerce platform facilitating B2B and B2C transaction of our products and services; and

  3. an internet forum (ask.wahni.com) promoting green technologies, energy conservation and renewable energy use cases.


By using this Site, you indicate that you have read and understood these Terms and Conditions and agree to abide by them at all times.

THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION CLAUSE THAT IMPACTS YOUR RIGHTS ABOUT HOW TO RESOLVE DISPUTES. PLEASE READ IT CAREFULLY.


Intellectual Property

All content published and made available on our Site is the property of Wahni Green Technologies Pvt Ltd and the Site's creators. This includes, but is not limited to images, text, logos, documents, downloadable files and anything that contributes to the composition of our Site.


Acceptable Use

As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:

  • Harass or mistreat other users of our Site;

  • Violate the intellectual property rights of the Site owners or any third party to the Site;

  • Hack into the account of another user of the Site;

  • Act in any way that could be considered fraudulent; or

  • Post any material that may be deemed inappropriate or offensive.

If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.


User Contributions

Users may post the following information on our Site:

  • Queries and Reviews about our products and services; and

  • Doubts and comments about green technology, energy conservation and renewable energy.

By posting publicly on our Site, you agree not to act illegally or violate these Terms and Conditions.


Accounts

When you create an account on our Site, you agree to the following:

  1. You are solely responsible for your account and the security and privacy of your account, including passwords or sensitive information attached to that account; and

  2. All personal information you provide to us through your account is up to date, accurate, and truthful and that you will update your personal information if it changes.

We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.


Sale of Products and Services

These Terms and Conditions govern the sale of products and services available on our Site.

The following products are available on our Site:

  • BLDC Fan;

  • Solar Panel; and

  • Solar Water Heater.

We are under a legal duty to supply products that match the description of the product(s) you order on our Site. The products will be paid for in full when the products are ordered.

The following services are available on our Site:

  • Electrical Troubleshooting;

  • Electrical Safety Audit; and

  • Load Optimisation.

The services will be paid as per the payment terms in the concerned invoice(s) issued at the time when the services are ordered or availed.

These Terms and Conditions apply to all the products and services that are displayed on our Site at the time you access it. This includes all products listed as being out of stock. All information, descriptions, or images that we provide about our products and services are as accurate as possible. However, we are not legally bound by such information, descriptions, or images as we cannot guarantee the accuracy of all products and services we provide. You agree to purchase products and services from our Site at your own risk.

We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order and have already processed your payment, we will give you a refund equal to the amount you paid. You agree that it is your responsibility to monitor your payment instrument to verify receipt of any refund.


Third-Party Products and Services

Our Site offer products and services from third parties. Any guarantee and/or warranty for such products and services you have purchased or availed through our Site shall run directly to you from the concerned third party manufacturer/service provider. However, to claim such a warranty, you may contact us directly to make arrangements for the repair, return, or replacement of any allegedly defective products and services. Upon receipt of any such warrantable products or upon receipt of a notice claiming warranty, we shall separately contact the concerned third party manufacturer/service provider to arrange for the return and/or credit for these defective products and services. The decision for determination of defect and replacement and/or credit for these products and services shall be solely at the third party manufacturer's/service provider's discretion.


Subscriptions

Your service or product subscription, if any, does not automatically renew. You will be notified before your next payment is due and must authorise that payment in order for your service or product subscription to continue.


Payments

We accept the following payment methods on our Site:

  • Credit and Debit Card;

  • Bank Transfers; and

  • E-commerce payment gateway (PayTM).

When you provide us with your payment information, you authorise our use of and access to the payment instrument you have chosen to use. By providing us with your payment information, you authorise us to charge the amount due to this payment instrument.

If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.


Shipping and Delivery

When you purchase products from our Site, the products will be delivered through standard delivery by post.

Delivery will take place as soon as reasonably possible. Under normal conditions, delivery within India may take 5 to 7 business days. Delivery times may vary due to unforeseen circumstances. Please note that delivery times do not include weekends and bank holidays.

You will be required to pay delivery charges in addition to the price for the products you purchase.

If you purchase products from us for delivery to a destination outside India your purchase may be subject to import duties and taxes applied by the destination country. You are responsible for paying any such duties or taxes. Please contact your local customs office for more information before making a purchase. We are not responsible for the payment of any such duties or taxes and are not liable for any failure by you to pay them.

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. We are not liable for the delivery of your products to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.


Right to Cancel and Receive Refunds

You may cancel your contract to purchase products from us within 14 days.

The cancellation period:

  • will end in 14 days from when you receive, or someone you nominate receives, the products when you purchased product(s) in one order that are all delivered together;

  • will end in 14 days from when you receive, or someone you nominate receives, the last product when you purchased products in one order that are delivered separately; or

  • will end in 14 days from when you receive, or someone you nominate receives, the first product when you purchased products that will be regularly delivered during a defined period of time.

To exercise your right to cancel you must inform us of your decision to cancel within the cancellation period. To cancel, contact us by email at grievance@wahni.com. You may use a copy of the Cancellation Form, found at the end of these Terms and Conditions.

The right to cancel does not apply to:

  • custom or personalised products;

  • products that will deteriorate or expire rapidly;

  • services that the customer has requested for the purpose of carrying out urgent repairs or maintenance; and

  • services where its contract includes a specific date or period of performance.


Effects of Cancellation

If you cancel your contract with us and products have already been sent to you, then you must return the products to us as soon as possible after informing us of your decision to cancel. You will be responsible for the cost of returning the products. We will not be responsible for any damage or loss to the products that occur before they are returned to us, including while the products are in transit.

If you cancel your contract with us, we will refund you all payments we received from you under the contract, excluding the costs of delivery. Please note that we may reduce your refund to reflect any reduction in the value of the products that was caused by handling other than what is necessary to establish the nature, characteristics, and functioning of the products.

We will provide the refund without undue delay and no later than the earlier of 14 days after we receive back from you any products supplied or 14 days after you provide proof that you have returned the products. If no products were supplied, then we will provide the refund no later than 14 days after the day we were informed of your decision to cancel.

If you requested the performance of services begins during the cancellation period, you are required to pay us an amount which is in proportion to what has been performed until you have communicated to us your decision to cancel this contract. We will refund you any amount you have paid above this proportionate payment.

We will make the refund using the same form of payment as you used for the initial purchase unless you have expressly agreed otherwise. You will not incur any fees because of the refund.


Refunds for products

Refund requests must be made within 14 days after receipt of your products.

We accept refund requests for products sold on our Site for any of the following reasons:

  • product received is defective, or

  • product does not match the description


Returns

Returns can be made by mail. To return a product by mail, pack your products (with brand’s or manufacturer's box, MRP tag intact, user manual, warranty card, warranty stickers and all the accessories therein) and attach the return label that was included in your package. Pay the necessary postage and return it to us by any standard postal service.


Consumer Protection Law

Where the Consumer Protection Act 2019, the draft Consumer Protection (e-Commerce) Rules 2020 or any other consumer protection legislation in your jurisdiction applies and cannot be excluded, these Terms and Conditions will not limit your legal rights and remedies under that legislation. These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.


Links to Other Websites

Our Site contains links to third-party websites or services that we do not own or control. We are not responsible for the content, policies, or practices of any third-party website or service linked to our Site. It is your responsibility to read the terms and conditions and privacy policies of these third-party websites before using these sites.


Limitation of Liability

Wahni Green Technologies Pvt Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates will not be liable for any actions, claims, losses, damages, liabilities and expenses including legal fees from your use of the Site.


Indemnity

Except where prohibited by law, by using this Site you indemnify and hold harmless Wahni Green Technologies Pvt Ltd and our directors, officers, agents, employees, subsidiaries, and affiliates from any actions, claims, losses, damages, liabilities and expenses including legal fees arising out of your use of our Site or your violation of these Terms and Conditions.


Governing Law

These Terms and Conditions are governed by the laws of the Union of India.


Dispute Resolution

Subject to any exceptions specified in these Terms and Conditions, if you and Wahni Green Technologies Pvt Ltd are unable to resolve any dispute through informal discussion, then you and Wahni Green Technologies Pvt Ltd agree to submit the issue first before a non-binding mediator and to an arbitrator in the event that mediation fails. The decision of the arbitrator will be final and binding. The mediator or arbitrator will be appointed by Wahni Green Technologies Pvt Ltd. The costs of any mediation or arbitration will be paid by the unsuccessful party.

Notwithstanding any other provision in these Terms and Conditions, you agree to refrain from approaching any court and to bring an action for injunctive relief or intellectual property infringement, if any.


Severability

If at any time any of the provisions set forth in these Terms and Conditions are found to be inconsistent or invalid under applicable laws, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal and the rest of these Terms and Conditions will still be considered valid.


Changes

These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site and the way we expect users to behave on our Site. We will notify users by email of changes to these Terms and Conditions or post a notice on our Site.


Contact Details

Please contact us if you have any questions or concerns through the contact methods listed in the Contact Information section. You can also contact us through the feedback form available on our Site.


Grievance Officer

In accordance with the Consumer Protection Act, 2019 and the Consumer Protection (e-Commerce) Rules 2020 made and applicable thereunder, the name and contact details of the Grievance Officer are provided below.

Address:

Attn: Grievance Officer
Wahni Green Technologies Pvt. Ltd.,
X/194-B - Vikas Trust Rural Industrial Park,
Snehatheeram, Ravi Nagar Road,
Thalikulam P.O., Thrissur,
Kerala - 680569, India
Email ID: grievance@wahni.com
Mobile Number: +91 8047111555


Cancellation Form

If you want to cancel your contract of sale with us you may use this form and email or post it back to us at the address aforementioned.


I hereby give notice that I cancel my contract of sale of the following products or services:
_________________________________________________________________________________________
_________________________________________________________________________________________

Ordered on:
Received on:
Customer name:
Customer address:

Signature: (only required if you are returning a hardcopy of this form)

Date:

Talk to our customer care executive